Email Account Management and Configuration

Personal Email Account Management (@cybox.com)

Each user can manage his/her email account including changing the password, forwarding mail, setting an automatic vacation message, etc. Click here to manage your email account.

Business Email Account Management (@yourdomain)

Designated domain administrators can manage email accounts within their domain including adding, removing, and suspending accounts.

Domain:

Email Configuration

Use the following settings in your mail reading program to allow it to properly receive and send e-mail. Substitute the yourusername below with the username of your individual account.

Personal and Family Email

E-mail Address: yourusername@cybox.com
Server for Incoming Mail (POP): pop.cybox.com
Server for Outgoing Mail (SMTP): smtp.cybox.com
SMTP Server Settings: PORT 587, Authentication Digest MD5 or Cram MD5, no encryption (ssl)
Account name: yourusername
Password: yourpassword
Web-based Email Bookmark: http://cybox.com/mail
Note: username and password are case sensitive

Business Email Hosting

E-mail Address: yourusername@yourdomain
Server for Incoming Mail (POP): mail.yourdomain
Server for Outgoing Mail (SMTP): mail.yourdomain
SMTP Server Settings: PORT 587, Authentication Digest or Cram MD5, no encryption(ssl)
Password: yourpassword
Account name: yourusername
Web-based Email Bookmark: http://yourdomain/mail
Note: username and password are case sensitive

Spam Control

All hosted email boxes have access to spam control features. Click here for customization information.

POP vs. IMAP

For most users, POP is adequate and appropriate. However, any user who reads his/her mail from more than one computer should use IMAP. For example, if you read your mailbox from your home computer and your work computer, you will have much better results if you use IMAP. IMAP ensures that any changes you make to your mailbox from any computer are reflected on the mail server. When you go to another computer to read your mail, it syncronizes with the server so that change made to your mailbox on the other computer are made on the current computer. If you use POP and multiple computer to read your mail, you are likely to see the same messages multiple times. The main difference between POP and IMAP is that with POP, the messages in your Inbox are eventually deleted from the mail server. With IMAP, the messages in your Inbox are never deleted on the mail server until you delete them from your Inbox or move them from your Inbox to a mail folder on your computer. So if you use IMAP you should move messages from their IMAP Inbox to local folders to save them, to avoid filling your Inbox on the server. If your Inbox fills up, you will not be able to receive new mail.

Security and Traveling

Sending mail through the Cybox mail server is restricted. If you are sending mail from a host in the NeTrack network (for example, one connected to the Internet with NeTrack DSL services), no special procedure is required. If you are sending mail from anywhere else (for example, from your laptop dialed into a different ISP), you must first check mail before you will be able to send mail. Checking your mail causes your username and password to be sent with your IP address. This will allow mail to be sent from that IP address within the next 15 minutes. If you receive a "relaying denied" error trying to send your mail, please check your mail and then try sending again. If you are still unable to send mail, it is likely that the ISP to which you are connected is blocking outgoing mail to any server except theirs. Please ensure you have the SMTP port set to 587.

Notes for specific mail programs

Microsoft Outlook and Outlook Express

To change the settings for your Outlook mail account, go to the Tools menu and select Accounts. In the Internet Accounts panel that appears, select the Mail tab at the top. In the mail account list that appears, select the one you want to change and then click the Properties button. In the account properties panel, enter your full name in the Name field and your email address in the E-mail Address field. Click on the Servers tab at the top. Enter the Incoming and Outgoing mail servers as given in the general instructions above. Enter your username in the "Account name" field. Enter your mail password in the Password field. Check the box forOutgoing mail server authentication. Click on the Advanced tab at the top and change port 25 to port 587. Click the OK button on the account properties panel and then the OK button on the Internet Accounts panel. NOTE: If you want to change your account settings from POP to IMAP, you will need to remove your mail account and create a new one.

Qualcomm Eudora

To change the settings for your Eudora mail account, go to the Tools menu and select Options. In the Options panel that appears, select Getting Started on the left side. There, enter the POP/IMAP server given above as the Mail Server (Incoming). Enter your mail username as the Login Name. Enter the SMTP server given in the general instructions above as the SMTP Server (Outgoing). Click the OK button on the Options panel.

Netscape Mail

To change the settings for your Netscape mail account, go to the Edit menu and select Preferences. In the panel that appears, if there is a plus sign (+) to the left of the Mail & Newsgroups category, click it. Under the Mail & Newsgroups category, select Identity. On the right, enter your new email address in the "Email address" field. Then click on Mail Servers in the category list on the left. Click on the Delete button to delete your old mail server entry. Click on the Add button to create an entry for a new mail server. A Mail Server Properties panel appears. In the Server Name field there, enter the POP/IMAP server (Incoming mail server) as given above. In the User Name field, enter your mail username. Click the OK button on the Mail Server Properties panel. Back in the Preferences panel, in the "Outgoing mail (SMTP) server" field, enter the SMTP server as given above. In the "Outgoing mail server user name" field, enter your email username. Click the OK button in that window.

If you require further support, contact NeTrack.